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Shipping Policy
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
Dezexing Technology Limited is not responsible for delays in shipping caused by extraneous factors (such as weather, inspections, incorrect addresses, labor disputes, and/or transportation problems). We cannot be responsible for lost or damaged packages. For any other questions or inquiries, please contact us.
Shipping times are estimates and start from the ship date, rather than the order date, and may take longer than expected due to invalid addresses, customs clearance procedures, or other causes. For information on delivery time, please contact us via email support@twopan.com.
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@twopan.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
About Tax
Generally, our shipping service already includes customs duties, and you don't need to pay additional customs duties. But in rare cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.